Overview

Orders

Website

Admin

Menus

Customers

Printing

Integrations

Ordering Website

Create your own custom online ordering website connected to your own domain name. Includes a free SSL certificate for security

Landing Page

Generate a unique business landing page that can either be used as your main website or a store locator page

Admin Dashboard

Easily manage your settings, menus, orders and reservations online through the admin dashboard. Create staff accounts with restricted access

iOS & Android Apps

Get your own custom branded mobile application on the iOS and Android app store for a flat fee. Great way to build your brand

Online Payments

Capture online payments directly to your merchant accounts from a variety of online payment providers such as Stripe, PayPal, POLi & more

Multi-Region

Built to be used worldwide. All your currencies, dates and times are formatted in the most recognizable way for your local customers

Multi-Currency

Our system provides support for nearly every currency in the world with precise financial calculations

Multi-Language

Our online ordering interface is available in several different languages that can easily be chosen by your customer

Multiple & Compounding Taxes

Configure any number of taxes to be applied to your prices either inclusive or exclusive of tax. Taxes can also be compounding

API Access

Hook into the system with our easy to use REST API in JSON format. Automate tasks or write your own custom integrations

Integrations

Connect your system to a variety of 3rd party services such as social platforms to enhance and extend your system

No Contracts & Low Prices

We don't believe in lock-in contracts or high prices. There are no hidden fees and you can cancel your account online at any time

Regular Updates

Get access to a constant stream of new updates and features that are regularly added to the system based on customer feedback

BYO Hardware

Use any hardware, tablets, PCs or printers without issues. We recommend a Windows tablet or PC for printing compatibility

First Class Support

We prioritise customer support over sales. Get in touch with us easily with less than 12 hour response times, 7 days a week

Order Types

Pickups

Allow customers to easily place a pickup order for immediate collection or at a later time within your opening hours

Deliveries

Order for delivery within a certain range of your store location or within designated zones

Dine-In & Room Service

Customers can place orders directly from their table with optional password protection. Use with QR codes or NFC tags to improve the experience

Table Bookings & Reservations

Customers can request a table booking online and stay updated on the status of their booking via e-mail updates

Ordering Experience

Order History

Logged in customers can easily view their order history and re-order the same items with ease

Express Checkout

Customers can easily re-order as all their checkout and delivery information is saved for future orders

Guest & Customer Checkout

Customers can checkout as guests or login via email, Facebook or Google. All customer information is tracked for your use including guests through matching their checkout details

Real-Time Order Receipt

Customers get a unique web URL as their receipt once an order is placed. They can view changes to their order status in real-time as you update it through the management interface

Customer E-Mail Receipt

All customers will receive an e-mail notification confirming their order was placed along with a PDF receipt for reference

QR Code & NFC Ordering

Dine-in orders can be initiated by scanning a QR code or tapping an NFC tag to automatically bring up your website with the table / room numbered entered and ready to order

Order Management

Accept Orders Anytime

Customers can place orders which are due immediately or for a later time within your designated opening hours. Set multiple opening and closing times per day

Order Statuses

Track the fulfilment of orders with built-in order statuses. Customers are notified in real-time whenever you update an order

Automated Statuses

Automatically update order statuses based on the amount of time that has passed since the order was placed. Useful if you have a large volume of orders

Automated Wait Times

Accurately determine order wait times for every order type to improve your customer experience

Conditional Fees

Configure custom fees based on certain order conditions. Fees can have both a fixed and percent based value. E.g. credit card fee, $0.30 + 2.8%

Audio, Email & Device Notifications

Receive notifications whenever an order is placed. Notifications can be sent to 3 e-mails. Audio can be customized by duration and noise. Devices supporting notifications will receive one

Delivery Management

Accurate Delivery Wait Times

Customers are provided with accurate delivery wait times that take into consideration the time it takes to prepare food along with the driving time

Delivery Conditions

Configure a minimum order for deliveries, set custom times for deliveries, only accept orders within a certain range of your store

Delivery Zoning

Create specific delivery zones for each of your store locations and charge a different fee for each zone

Customizable Delivery Pricing

Delivery fees can be a fixed fee, a fee based on the distance to the store or a fee based on the delivery zones for a store location

Promos & Coupons

Promotional Codes

Create promo codes for fixed and percent based discounts. Restrict promotions based on a number of different available rules.

Promo Rules

Promos can be targeted to specific dishes, a maximum number of uses or to customers which are logged in. Promos can also be restricted to specific days and times

Automatically Apply Promos

A promo code can be automatically applied to a customers cart if they meet the requirements defined by the promo

Age Restrictions

Built-In Age Verifications

Enable age restriction to allow registered customers to submit their ID for approval by your staff

Age Restricted Menus

Only approved customers can order from age-restricted menus. Perfect for use in bars or clubs

Manage & Revoke Approval

Easily retain and view customers IDs for future use. Revoke age approval for a customer if needed

Responsive & Mobile Friendly

Designed to look great, work smoothly and provide a great ordering experience across all devices such as phones, tablets and desktops

Showcase Your Menus & Information

Display all your menus, dishes and business information in a way that's easily accessible to all your customers

SEO Friendly

Get discovered by search engines easily by customizing your page title and meta tags for maximum search engine visibility

Built-In Contact Form

Customers can easily reach you by sending you an e-mail directly from the contact form embedded in your online store

Embedded Maps

A map of your store location is embedded into your website for customers to help customers easily locate you

Customize Images & Colors

Add your own logo, header, background image and dish images. Modify every color of your website without restriction

Access Google Font Library

Good fonts help give personality. Easily choose from the 100's of fonts at the Google Font Library

Link From Existing Websites

Link to your new websites from an existing one or embed your ordering interface directly into your existing website using an iframe

Custom Domain Support

Easily connect your own custom domain name to your online ordering website or landing page for a better user experience

SSL Secured

Our servers will automatically generate and manage your SSL certificate for your website to enable HTTPS security

Custom CSS & Javascript

Inject your own CSS and javascript into the page. Useful for making extra customizations and adding custom scripts and widgets

Online Admin Dashboard

Accessible On All Devices

The online management interface is designed to work well on all devices and is even perfect to set up in-store on a tablet

Staff Accounts

Create restricted staff accounts with custom login and password. Restrict accounts to only particular actions to prevent unauthorized access

Real-Time Order Management

Manage orders in real-time without page reloads through the order management interface. Orders will automatically be highlighted on the interface as they come through

Email, Audio & Device Notifications

Automatically receive an email and device notification every time a new order is placed. Customise audio notification duration, sounds and play until confirmed

Easy To Use

Every feature and setting is fully documented and explained alongside the option. This way you can easily understand how everything works as you progress

Perfect For In-Store Setup

Set up the order management interface in-store on a tablet or PC for staff to use and manage new orders

Sales Reports

Understand your trends with our extensive sales report that shows you all your key performance metrics

Export All Your Data

Your data is yours. Everything from orders, bookings and customers can easily be exported to CSV / Excel format for use with 3rd party applications

Multiple Menus With Conditions

Create any number of menus segmented by store locations and a variety of conditions such as order types, dates and times. E.g. create a lunch menu, pickup menu or pre-order only menu

Advanced Dish Customization

Create a variety of customizable options for each dish. E.g. meat types, optional sauces, pizza toppings, build your own dishes and more

Combo Dishes & Meals

Create dishes that require customers to select a combination of dishes. This can be used to create combos and meals such as choose 3 pizzas and a drink

Fixed or Variable Combo Pricing

Set a fixed price for a combo dish or add variable dish prices based on the price of the different items that make up the combo

Dish Statuses

Flag dishes as out of stock or not available for ordering on a per location basis. You can also hide dishes from your menu

Dish Tags

Create fully customizable dish tags with a unique color and icon to represent things such as gluten free, vegan, spicy, etc.

Order History

Logged in customers can easily view their order history and access all their order receipts

Quick Re-orders

Customers can re-order their saved previous orders easily for express checkout

Guest Accounts

Customers ordering without logging in are created as guests in the system. Guest's are automatically matched the next time by the name, email and phone

E-Mail Accounts

Customers can create accounts easily with the email address. They can login from any device to easily access past receipts and orders

Social Accounts

Make it easy for your customers to sign up with Facebook and Google accounts. Automatically collect valuable data stored about the customers by these platforms

Customer Analytics

See the details of all your customer such as their type, name, email, phone, total sales, total orders, web sessions, delivery addresses and more

Customer Data Export

Your data is yours. All your customers can easily be exported to CSV / Excel format for use with 3rd party applications

Automated Order Printing

Automatically print new orders whenever they are placed with a less than 10 second delay

Manual Order Printing

Manually print copies of your orders directly from our web interface to any printer connected to our software

Customizable Order Receipts

Create custom receipts with your own header and footer. Modify the details on the receipt to create one for the kitchen and one for the customer

Unlimited Printers & Printing

Utilize any number of printers at once each with their own unique configurations and print as many orders and copies without limits

Windows or Linux Based Printing

Connect your printer to any Windows or Linux PC, install your printer driver, our software and link it up to your account

Designed For Thermal Printers

Our receipts are optimized for standard thermal printers used across retail operations but they work with any printer or paper size

Raspberry Pi & SBC Printing

Run our printing software on a Raspberry Pi or other Linux based single board computers as an alternative to Windows printing

Online Payments

Stripe

Capture online payments from a variety of credit cards directly to your Stripe account

PayPal

Connect your PayPal account to easily accepts online payments and credit cards

CardConnect

Collect credit card payments via CardConnect which is available in US and Canada

POLi Pay

Collect payments via bank transfer using POLi Pay in Australia and New Zealand

Bambora APAC

Collect credit card payments using Bambora APAC available in Australia and New Zealand

PayGate

Collect credit card payments using PayGate PayWeb around the world

iPay88

Collect credit card payments using iPay88 which is popular around South East Asia

Social Platforms

Facebook Accounts

Allow customers to log in using their Facebook account

Google Accounts

Allow customers to log in using their Google Account

Facebook Pixel

Track all pixel events in your online store to help measure your marketing ROI with Facebook advertising

Other Services

Open Street Maps

Open street maps is used for map embeds and can be chosen as your maps data provider for delivery data

Google Maps

Google maps can be used to acquire delivery data such as driving distance and driving time

Tookan Delivery Management

Automatically create delivery requests in your Tookan account for new delivery orders

Google Analytics

Capture data on all your website visitors with our Google Analytics integration

Features

Everything you need to start, manage and succeed with online ordering & reservations

Order Types

Ordering Experience

Order Management

Delivery Management

Promos & Coupons

Age Restrictions

Online Payments

Social Platforms

Other Services

Setup your online ordering & reservation system

CloudWaitress is the best way to start accepting online orders and reservations. Take advantage of our free plan to get started and grow your online sales